Ultrafast 100% BUSINESS FULL FIBRE PACKAGES FROM £37.59 P/M † Our Ultrafast 100% Full CityFibre Fibre business Broadband only deal delivers download speeds up to 900Mb/s at a price that's right for small or large businesses, and available to over 3,500,000 premises and growing weekly. No business telephone line needed as this has all changed. You can now get a 100% full Fibre Ultrafast Broadband only feed without the need to have an underline copper telephone service. However if you would like to run your business telephone line over the broadband, we can help here as well. So you can also add a Business Digital phone line service from £6 per month, and keep your business telephone number, and unlimited UK standard landlines and mobile calls. Ultrafast Full Fibre Broadband is a must for any business. Check availability online or talk to us on 0330 122 0000 Check us out - We are rated 4.9 out of 5 - ‘Excellent’ on Trustpilot
CityFibre BUSINESS ULTRAFAST FULL FIBRE PACKAGESCityFibre Business Internet is up to 24x faster than standard fibre broadbandMore and more Businesses are reliant than ever on connectivity, make sure you can rely on yours. Our fully-loaded fibre offerings are a great choice for single site businesses, enabling you to handle as much data as you need. With straight forward pricing - Available to over 3,500,000 premises.
Add a phone line and unlimited UK standard landlines and mobile calls
for just £9 (ex VAT) a month Business - 160
Just £29.99 pmPERFECT FOR
Ultrafast streaming and downloads Regular Downloads
Idear for businesse users who just want to faster broadband
Download Up To 150Mb/s ‡
Upload Up To 150Mb/s ‡
Target Up-time 99.9%
100% Pure Fibre Broadband
18 month contract
£79 activation fee
Already on CityFibre
FREE Migration
Business - 500
Just - £43.59 pmPERFECT FOR
Ultrafast streaming and downloads for businesses that need just that bit more. Ideal for businesses with high data usage.
Download Up To 500Mb/s ‡
Upload Up To 500Mb/s ‡
Target Up-time 99.9%
100% Pure Fibre Broadband
18 month contract
£79 activation fee
Already on CityFibre
FREE Migration
Business - 900
Just - £37.59 pm/†
PERFECT FOR
Blistering fast speeds, all you eat data and rock-solid reliability - Gresat for and for the most bandwidth-hungry businesses
Download Up To 900Mb/s‡
Upload Up To 900Mb/s ‡
Target Up-time 99.9%
100% Pure Fibre Broadband
18 month contract FREE INSTALLATION †
Already on CityFibre
FREE Migration
† This price and installation promotion is only applicable to orders placed on or before 31st December 2024 with a Standard Install journey. And for new customers only. The free install offer does not apply to the following install journeys: Extended Standard Install, Non-Standard Install and Migration Install.
Services are based on location and the CityFibre network. The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, from April 1st 2024. Prices are ex VAT @20%
100% Full CityFibre Ultrafast Fibre Broadband Only plan informationFull Fibre Businesses 160
- Price and service is subject to location and CityFibre availability.
- Prices vary by speed.
- A Credit check may be done before your order is accepted.
- Your contract's minimum length is 18 months and it runs from the day your service is installed.
- After 18 months you’ll be able to cancel your service with just 30 days’ notice.
- Early termination/reminder of contract charges will apply if the service is cancelled within the minimum 18 months contract term.
- The Business 160Mb/s monthly cost for the minimum term of your contract is £29.99 a month EX VAT
- The monthly price of The Business 160Mb/s will rise in April each year by the rate of inflation plus 3.9%, from April 1st, 2024.
- All plans are subject to certain conditions (including location and exchange) Your monthly payment is by Direct Debit only.
- The Business 160Mb/s broadband service may require an installation by an Openreach engineer.
- An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date.
- The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged.
- Business 150Mb/s 160Mb/s offers an average download speed of 130Mb/s, and upload speed of 100Mb/s
- The absolute guaranteed minimum speed on our service is 70Mb/s download and 35Mp/s upload, however, this is at times of total network congestion, which is extremely unlikely to happen.
- ‡ Speeds are measured up to the Router from the ONT, and using a direct connection, not over WiFi. Speeds are also determined by the website/s you are visiting.
- Ψ It’s the customers responsibility to check that their devices and computer/s can run the service you have selected. As older computers, Hubs, and other older devices can normally only run a maximum of 100 Mbps.
- Any cabled connections will need to use Cat5E or above network ethernet cables.
Full Fibre Businesses 500
- Price and service is subject to location and CityFibre availability.
- Prices vary by speed.
- A Credit check may be done before your order is accepted.
- Your contract's minimum length is 18 months and it runs from the day your service is installed.
- After 18 months you’ll be able to cancel your service with just 30 days’ notice.
- Early termination/reminder of contract charges will apply if the service is cancelled within the minimum 18 months contract term.
- The Business 500Mb/s offer for the entire minimum term of your contract is £43.59 a month EX VAT
- The monthly price of The Business 500Mb/s will rise in April each year by the rate of inflation plus 3.9%, from April 1st, 2024.
- All plans are subject to certain conditions (including location and exchange) Your monthly payment is by Direct Debit only.
- The Business 500Mb/s broadband service may require an installation by an Openreach engineer.
- An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date.
- The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged.
- The Business 500Mb/s offers an average download speed of 400Mb/s, and upload speed of 300Mb/s
- The absolute guaranteed minimum speed on our service is 70Mb/s download and 35Mp/s upload, however, this is at times of total network congestion, which is extremely unlikely to happen.
- ‡ Speeds are measured up to the Router from the ONT, and using a direct connection, not over WiFi. Speeds are also determined by the website/s you are visiting.
- Ψ It’s the customers responsibility to check that their devices and computer/s can run the service you have selected. As older computers, Hubs, and other older devices can normally only run a maximum of 100 Mbps. Any cabled connections will need to use Cat5E or above network ethernet cables.
Full Fibre Businesses 900 † Limited offer - † This price and installation promotion is only applicable to orders placed on or before 31st December 2023 with a Standard Install journey. And open for new customers only. The monthly rental will be £37.59 per month on a 12 month contract. This offer does not apply to the following install journeys: Extended Standard Install, Non-Standard Install and Migration Install.
- Price and service is subject to location and CityFibre availability.
- A Credit check may be done before your order is accepted.
- Your contract's minimum length is 18 months and it runs from the day your service is installed.
- After 18 months you’ll be able to cancel your service with just 30 days’ notice.
- Early termination/reminder of contract charges will apply if the service is cancelled within the minimum 18 months contract term.
- † The Business 900Mb/s offer of £37.59 per month. This price and installation promotion is only applicable to orders placed on or before 31st December 2023
- The monthly price of Business 900Mb/s will rise in April each year by the rate of inflation plus 3.9%, from April 1st, 2024.
- All plans are subject to certain conditions (including location and exchange) Your monthly payment is by Direct Debit only.
- The Business 900Mb/s broadband service may require an installation by an Openreach engineer.
- An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date.
- The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged.
- The Business 900Mb/s offers an average download speed of 800Mb/s, and upload speed of 500Mb/s
- The absolute guaranteed minimum speed on our service is 70Mb/s download and 35Mp/s upload, however, this is at times of total network congestion, which is extremely unlikely to happen.
- ‡ Speeds are measured up to the Router from the ONT, and using a direct connection, not over WiFi. Speeds are also determined by the website/s you are visiting.
- Ψ It’s the customers responsibility to check that their devices and computer/s can run the service you have selected. As older computers, Hubs, and other older devices can normally only run a maximum of 100 Mbps. Any cabled connections will need to use Cat5E or above network ethernet cables.
What CityFibre Ultrafast Fibre Broadband speed can I get? ‡ We offer three CityFibre Ultrafast Fibre Broadband packages with different speeds. Going from just 160Mb/s up to a whopping 900Mb/s feed. Speeds are measured up to the Router, not over WiFi. Our Fibre broadband is subject to CityFibre availability, geographic location, computer specifications, the website being visited and an exchange check.
Simple Telecoms Broadband provision CityFibre residential lines with the highest residential Cityfibre line profile available to any ISP. This line profile has a 1Gbps peak downstream and upstream rate. A small amount of this throughput will be consumed by overhead so we advertise our products as “up to” speeds slightly lower than the profile peak (E.g 160/500/900Mbps). The CityFibre Broadband core network is built to backhaul high volumes of IP traffic, so you’ll see the best possible internet service deliverable to you via the CityFibre network. Given the GPON design of the CityFibre FTTP network, customer connections are contended. For this reason committed rates are considerably lower than peak rates. Juice Broadband residential customers consistently receive service close to or at the advertised “up to” speeds. Equipment compatibility and speeds It’s the customers responsibility to check that their devices, computer/s and hubs can run the service you have selected. As older computers, Hubs, and other older devices can normally only run a maximum of 100 Mbps. Any cabled connections will need to use Cat5E or above network ethernet cables. Speeds are measured up to the Router from the ONT, and using a direct connection, not over WiFi. Speeds are also determined by the website/s you are visiting. FREE Migration if you are already on the CityFibre Network - Including Vodafone and TalkTalk customers Migration/transfer existing service. FREE Migration/transfer existing service where there is an existing live CityFibre/Vodafone or TalkTalk CityFibre ONT listed. Includes Wi-Fi Fibre Router NO engineer visit. Migration is where existing customers are on the CityFibre Network already. This includes customers on CityFibre ONTs with Vodafone and TalkTalk.
CityFibre Full Ultrafast Fibre Broadband Only Frequently Asked QuestionsWhat is the CityFibre Full Broadband Only Service? CityFibre is a brand new full fibre network, built from scratch and designed for the digital age. Their network will deliver full fibre broadband that is faster, smoother and more reliable. Most ‘fibre’ broadband connections aren’t what you think. The reality is, for most homes, the ‘fibre’ only makes it as far as the end of your street, the final stretch to your home is using the same copper wire that was used to make phone calls back in 1877.
CityFibre recognises that life’s easier when the things that should work, just work. Broadband is one of those, so why settle with ‘ok’? CityFibre's full fibre network extends all the way into your business and delivers a broadband connection so reliable you won’t have to think about it again. Do you offer minimum guaranteed download speeds like BT? As an SME we are not required to subscribe to the Ofcom Broadband Speeds Code of Practice like BT or Virgin. In reality these guarantees are not very appealing to end users; as the minimum guaranteed speeds often given to you are quite low to cover for themselves for this, plus you would have to suffer 30 consecutive days of low speeds before you can expect/request any compensation or terminate the contract.
So Instead of subscribing to the Ofcom code of conduct, we try to deliver the fastest possible speed to every user at all times. This means that even at the busiest of times you will still receive a faster and more reliable service than most other Fibre broadband services. Because of the way the network is designed, the absolute guaranteed minimum speed on our service is 70Mb/s download and 35Mp/s upload, however, this is at times of total network congestion, which is extremely unlikely to happen. If you are consistently experiencing speeds lower than that and we can’t fix it within 30 days – you are free to cancel your agreement with us without penalty. Please remember, speed is measured up to the router, and not over WiFi or speed test software. What contract lengths do you offer? * The minimum contract length is 12 months from when the service whent live. Early termination/reminder of contract charges will apply if the service is cancelled within the minimum 12 months contract term. Can I switch from another CityFibre provider? You certainly can. We’ll work with you to establish the migration date from your current provider, then we’ll take care of the rest. How much data can I download? All of our broadband packages are totally unlimited. This means you can download as much as you want, whenever you want and we won't slow you down at any time. However, like all other providers, in order to protect our customers and our network we have FUP and AUP policies in place. These obligations require your use of our services to be for private, personal, and legitimate consumer purposes, and not for business usage. SLA - Fault response times (Please take the time to read) Full Business Fiber feeds come with a choice of two SLA (Service Level Agreement).
All our CityFibre feeds come with a standard SLS fault response level.
A response does not always mean that the fault will be fixed. For example, if there is a storm and a pole or Fibre Line is physically damaged the fault may take longer to rectify. The response is just an initial assessment of the problem by the engineer and, where possible, their estimate of when it will be sorted. Obviously, if it can be fixed at this initial assessment, it will be. But if a major fiber cable has been cut due to digging (which happens more than we would like) then there can be a much longer delay in the fix time.
CityFibre Standard SLA fault response level - Standard care operates during normal working hours. For the reporting of faults, the Simple Telecoms helpdesk however is available, 24 hours a day, seven days a week (including UK Public and Bank Holidays). But, Standard SLA Care Faults can only be logged with CityFibre between 9AM
and 6PM Monday to Friday, excluding Bank Holidays and Weekends. Outside of these periods a fault will be progressed by us between the hours of 09:00 -20:00. If a fault is found this will be passed to CityFibre to investigate. CityFibre will clear/respond to the fault by the End of the next working day (EoNWD) receipt of the fault report, excluding any allowable parked time.
CityFibre Premium SLA - 8 Business Hours - £6.99 per month ex VAT - Premium Care offers a response/Fix a fault within 8 working hours of receipt of the fault report, excluding any allowable parked time. This does NOT include UK Public and Bank Holidays. The Simple Telecoms helpdesk however is available 24 hours a day, seven days a week (including UK Public and Bank Holidays). But, Premium SLA Care Faults can only be logged with CityFibre between 9AM and 6PM Monday to Friday, excluding Bank Holidays and Weekends. Outside of these periods a fault will be progressed by us between the hours of 09:00 -20:00. If a fault is found this will be passed to CityFibre to investigate.
Please note - CityFibre may turn up unannounced. An "Abortive Visit Charge" will be raised if there is no access to the address at the time of the visit. Please contact us for more information.
Full featured Hosted VoIP designed for businessesBolt-On VoIP Telephone SubscriptionsHosted VoIP - Pay As You Go (PAYG) - £6 per month
- Monthly subscription is £6 per user per month. + VAT
- A user can be considered as an individual or a room (eg boardroom).
- A user can have multiple devices associated without additional charge.
- Any calls made are charged on a pay as you go basis per second.
- NO cost for incoming calls
- Calls to UK landlines cost 5p a minute, day or night.
- Calls to UK mobiles cost 8.33p a minute, day or night.
- Call connection charges 8.33p per call, day or night.
- Free Caller ID
- 1471 last caller service included
- 1571 Voicemail included
- On Hold Music
- Call Statistics
- Call diversion
- Itemised call records
- Call Heatmap - Perspective of your call source and destination
- Number block list - View and manage barred numbers
- Anonymous call blocking
- Audio library - Manage voicemail greetings
Hosted VoIP - Bundled Minutes - £9 per month
- Monthly subscription is £9 per user per month + VAT
- A user can be considered as an individual or a room(e.g. boardroom).
- A user can have multiple devices associated without additional charge.
- Calls made outside of the bundle are priced on a pay as you go basis.
- 1000 minutes per user to landlines starting 01/02/03* UK landlines,
- 1000 minutes per user to UK standard Mobiles* minutes
- Free Caller ID
- 1471 last caller service included
- 1571 Voicemail included
- Set Opening Hours
- On Hold Music
- Call Recording
- Call Statistics
- Call diversion
- Itemised call records
- Call Heatmap - Perspective of your call source and destination
- Number block list - View and manage barred numbers
- Anonymous call blocking
- Call recording
- Audio library - Manage voicemail greetings
- *03 UK Landlines Max 30% of inclusive mins
Here's the legal bitAll new orders are protected by a statutory 14-day cooling-off period starting from the date you agree to our services. Occasionally, we can expedite your installation or activation. If your service goes live within these 14 days, you forfeit the right to cancel. If a live order in progress is canceled, no further orders will be accepted for the same business name, address or telephone number for 36 months. You will be charged rental from the day Simple Telecommunications Ltd supplies the service. All chargeable services are paid in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months.) It will also include the part month during which the service went live with us. Services are provided subject to status and or credit check. All prices stated per month (excl. VAT) for 18 months. When you apply for any telephone or Broadband service contract with us we will perform a hard credit check on the Businesses and the address the service is being provided at. We may also credit check the bill payer if different to the user. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for Businesses with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS helplines. However, if you have an Alarm this may cease to operate if your credit limit is breached. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history. Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe
- Monthly costs shown are EX of VAT and are based on a minimum 18 month contract term.
- Early termination/reminder of contract charges will apply if the service is cancelled within the minimum 18 months contract term.
- Like all shared Broadband services speeds can fluctuate at times of extremely heavy use, however, the CitryFibre backhaul network is designed to deliver maximum possible performance for all of our subscribers even at those busier times.
- All services have a one off activation charge of £79 (ex VAT), the activation charge this charge is payable at the time of order.
- You may be offered additional products at the time of ordering, these products are not included in the service charge and will be subject to an additional charge that is clearly explained at the time of order.
- Our voice service uses both broadband and mobile data services to make calls at times when the internet is unusable or unavailable, e.g. during a power cut you will not be able to make or receive voice calls.
We only accept Direct Debit for monthly service payments. Our Direct Debits are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly via our website or by email. No more filling out paper mandates and posting them back. Services and paying via Direct Debit are subject to status and or credit checks. Please note - Canceling a direct debit with your bank will result in your service/s being suspended automatically. There is also a new DD set up fee of £29.99 ex vat to set up a new direct debit. Phone line and unlimited UK standard landlines and mobile calls
- Plan includes 1500 calls to UK standard fixed landlines starting 01, 02 and 03 numbers.
- 500 minutes to standard UK Mobile destinations in charge bands O2, Orange, T-Mobile, Vodafone, H3, EE, Three
- Premium calls are automatically barred.
- Telephone service is subject to Terms and Conditions re: fair use policy.
- The International call bar can be removed, but maybe subject to a deposit. We cannot remove the Premium barring on any account.
- UK standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network are not standard UK mobile/network numbers.
Maximum Call Length - We have a maximum call length of 24 hours (1440 minutes) for a single phone call. This is a feature to help protect against large unexpected bills where a call may have failed to disconnect, or is part of a fraudulent activity. We cannot override this on a per account or user basis. To safeguard against "Bill Shock" All accounts also have a credit limit for chargeable calls. Once this limit has been reached your service may be restriucted until the following billing period. Business - 900 Promotion details Ψ Ψ This price and installation promotion is only applicable to orders placed on or before 31st December 2024 with a Standard Install journey. And for new customers only. The monthly rental will increase from month 19 to £42 + VAT The FREE Install does not apply to the following install journeys: Extended Standard Install, Non-Standard Install and Migration Install. A site survey may be required to assess the extent of work required to deliver the FTTP service to the premises, this may include additional wayleaves and excess construction charges leading to extended delivery dates which cannot be completed within the Standard Install. As a result The connection fee will be confirmed once the survey and analysis has been completed. Router P&P £9.95 + VAT still applies. Consumer Price Index Rate Increases If you sign up to a new contract or renew your contract for a Cloud Phone Saver service (including call charges, features, add-ons and broadband plans) the monthly price will increase each year from April 2025. That increase is based on the Consumer Price Index (CPI) Rate of inflation which is published in January each year plus 3.9%. If CPI is negative, we’ll only apply the 3.9%. . Billing monthly charges for services First Invoice
Your first invoice includes the partial month package cost from the date of your switch-over or activation to the end of the current month, plus the advance month package cost. Additionally, any applicable setup fees and the cost of postage and packing for equipment will be included. This aligns you with our monthly billing cycle and covers your 30-day notice period for cancellation, allowing us to terminate your services on the same day you notify us if needed.
Subsequent Monthly Invoices
From then on, your monthly invoices will be generated on the 8th of each month. These invoices will only include the advance month package cost and any chargeable calls made in the previous month. Monthly direct debits or continuous payment authorities will be collected on the 15th of each month.
Terms and Conditions
Services are provided subject to status and/or credit checks. |
