GSM Lift emergency telephones lines - Low line rental - £14.98 per monthEmergency Lift Phone Line - NO expensive GSM Lift autodialler needed needed - With the introduction of fixed Digital lines only being installed from the 5th of September you can no longer have a copper line. Most block Management companies and residents' associations are not prepared or do not have the funds to install a dedicated GSM Lift autodialler. So we have a telephone service, specifically designed for the use with existing lift units, called Lift 1PHON. And our 1PHONE routers can be shipped normally within 48/72 working hours. And directly to your lift maintenance provider if you so wish, all without the need for Openreach to install any infrastructure.
Once you have received the 1PHONE router your lift manatiance provider will just need to connect this to the lift autodialler fly lead via a special lead provided. We would still recommend you check with your lift provider first that the current unit is digital compatible.
New Copper Line and Line Transfers orders have now stopped being taken RIP Copper Voice Lines - On the 5th of September (2023) Openreach instigated a nationwide "Stop Sell" on all new copper lines and transfers, as well as the restarting of stopped copper lines, migrations to a different Communications Provider (CP) transfers, addition of broadband to copper voice lines, bandwidth modification, or any modification to existing copper line installation. Openreach has also announced (01.02.2023) that, as part of their plan to retire older copper analogue UK phone services by December 2025, they will look to responsibly [adjusts] the performance of the remaining analogue services” over the next 24 months (i.e. blocking out-bound calls and limiting broadband ISP speeds) to “encourage” customers to upgrade to new digital lines. As we can no longer offer any copper based telephone voice services we recommend moving to our new 1PHONE digital Lift service that is NOT reliant on any Openreach infrastructure, and you will not need to move to the new digital services later, as you will already be on it.
We also envisage that Openreach will start to increase their wholesale prices to providers for copper lines, which is their way of forcing the customer to make the move from copper to digital.
Multi Network SIM Lift telephone lineNO expensive Lift GSM autodialler needed - No Openreach Infrastructure needed - Our new lift emergency line service uses a special router and SIM Card that works across all four main mobile networks, Vodafone, O2, EE and Three. Our 1Phone telephone router is fitted with a Multi Network SIM, so it will pick the best mobile network for the service. Should the main network go down, the router will then move to the next available mobile network, so you're fully covered. 1PHONE - Pay as you go
£14.98 / month + VATNon DD - Pay 12 months advance with a non-refundable payment 24/7-SIM monitoring ∆
NO GSM lift autodialler needed
No Infrastructure needed.
Keep your lift telephone number
Can be used almost anywhere
Only Pay Only For What You Use
Calls to UK Landlines 20pm
Calls to UK mobiles 20pm
Call connection cost 10p per call
Premium Number Barring
118 Directory Enquiries barring
Personal Number barring (070)
Special Services barring (084)
Special Services barring (087)
DTMF-2833 compliant
30-day rolling contract* Lift 1Phone - 1000
£16.98 / month + VATNon DD - Pay 12 months advance with a non-refundable payment 24/7-SIM monitoring ∆
NO GSM lift autodialler needed
No Infrastructure needed.
Keep your lift telephone number
Can be used almost anywhere
700 Minutes to landlines p/m*
300 Minutes to mobiles p/m*
NO Call connection cost
Premium Number Barring
118 Directory Enquiries barring
Personal Number barring (070)
Special Services barring (084)
Special Services barring (087)
DTMF-2833 compliant
30-day rolling contract* Lift 1Phone - 2000
£19.98 / month + VATNon DD - Pay 12 months advance with a non-refundable payment 24/7-SIM monitoring ∆
NO GSM lift autodialler needed
No Infrastructure needed.
Keep your lift telephone number
Can be used almost anywhere
1000 Minutes to landlines p/m**
1000 Minutes to mobiles p/m**
NO Call connection cost
Premium Number Barring
118 Directory Enquiries barring
Personal Number barring (070)
Special Services barring (084)
Special Services barring (087)
DTMF-2833 compliant
30-day rolling contract* Prices are ex VAT - The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, from 2024.
Call plan prices listed are for a telephone only service using a 1PHONE SIM card. The SIM card cannot be used in any other router as the SIM is Router Locked.
Automated 24/7-SIM monitoring ∆ - system is due to be launched in October/November, and will be a small chargabule bolt-on to the call plan.
1PHONE Lift Emergency Call plan information - Digital Voice LinesBasic Lift 1PHONE Voice PAYG phone service is a pay as you call service with a very low line rental cost per month. This is ideal for small sites that are unlikely to make many, if any calls per year. You can change your call plan by just giving us a call. There is a small admin cost of £9.99 per change, and the change will take effect on the next billing period.
- Calls to UK National and Local numbers 20ppm
- Calls to UK standard mobile numbers 20ppm
- Call connection cost 10p per call
- Premium number barring
- 118 Directory Enquiries barring
- Personal Number barring (070)
- Non standard Mobile barring (071-079)
- Special Services barring up to 13ppm (087)
- 12 month contract contract
This plan is great for sites that are unlikely to make very many calls per year. For high use and foot fall sites like Super markets, sites with more than three floors we recommend one of the higher call plans. 700 Minutes - 01/02/03 UK Landlines p/m
300 Minutes to UK standard mobiles p/m
03 UK Landlines - Max 30% of inclusive landline minutes.
Once the included minutes have been used, the standard rate for calls made will apply depending on the number called.
UK included minutes are for standard mobile mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Included UK landline calls are subject to a Fair Usage Policy (FUP)
Over the included calls to numbers starting 01/02 and 03 landline minutes calls will cost 20p per minute, NO call connection cost.
Over the included UK standard mobile minutes calls to mobiles cost 20p per minute at all times. NO call connection cost. 1000 Minutes - 01/02/03 UK Landlines p/m
1000 Minutes to UK standard mobiles p/m
03 UK Landlines - Max 30% of inclusive landline minutes.
Once the included minutes have been used, the standard rate for calls made will apply depending on the number called.
UK included minutes are for standard mobile mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Included UK landline calls are subject to a Fair Usage Policy (FUP)
Over the included calls to numbers starting 01/02 and 03 landline minutes calls will cost 20p per minute, NO call connection cost.
Over the included UK standard mobile minutes calls to mobiles cost 20p per minute at all times. NO call connection cost. Will the signal strength be strong enough? In most cases, yes. The SIM is a permanent roaming sim which means there are multiple networks available for selection by the router, which will select the one with the best signal strength. You may be told "We use special SIM cards ideally suited to the lift shaft and its operating environment." A SIM is a SIM, don't be fooled in thinking it's anything more. Lift providers say this to make you think you have to go with the Lift maintenance providers system, which are often costly and with a long contract. The division of duty for Digital lift lines The division of duty is clear Under Ofcom regulations.
- The lift alarm hardware and maintenance falls to the lift company.
- While the router and battery backup are the responsibility of the lift owner.
- The lift owner must check that the lift equipment is Digital Line compatible for the use with Digital Voice lines
- The battery backup should be tested every 3/6 months
To clarify this Under Ofcom regulations - The router and battery backup maintenance falls to the lift owner, not the underline digital line provider. It's the lift owner's responsibility to ensure the battery backup is tested on a regular basis. If a fault is raised against the service it is the responsibility of the lift owner to make sure the router and/or the battery backup are both online, and rebooted before requesting assistance. There is very littel to go wrong, and routers are extremely reliable. However, the battery backup batteries will need to be replaced every 18/24 months. Please see our UPS backup solution towards the bottom of this page. The 1PHONE service is a copper Lift phone line replacement service. So Outbound SMS and Text messaging barring is placed on all SIM card networks. Inbound SMS and Text are NOT barred. The outbound SMS and Text messaging cannot be lifted. To safeguard against the SIM being stolen, we place call barring on calling international, Adult & Premium Calls, Chat & Premium Calls, Mpay, as all MMS messages, All Incoming/Outgoing Roaming, Adult Premium, GPRS, 4/3G Services are also barred. If SMS and data are needed then please look at our singel network SIM cards. I cant set up a Direct Debit, how can I pay? If you are unable to set up a direct debit for the service you can Pay 12 months advance, however this is a non-refundable payment. So something to consider if you are looking to hand the site over within this period. We bill one clear calendar month in advance. So your fist yearly invoice will be for 13 months. The service contract is a non-transferable and non-assignable Agreement. If you notify us that you have handed over the management of the site/address and are no longer responsible for the line rental/call payments the service/s the new owner will need to apply for a new service contract as this is regarded as a termination of the original contract and service. Contract, and Line site hand overs* The service contract is non-transferable and non-assignable Agreement. If you notify us to terminate your agreement and /or that you have handed over the management of the site/address and are no longer responsible for the line rental payments the service/s will be disconnected with immediate effect. Should the new owners wish to take over the service they must contact us at least 14 days before you give note to terminate the contract with us. Giving us time to complete the necessary checks before for we agree to provide a service. Automated 24/7-SIM monitoring ∆ The Automated 24/7- service online monitoring system is due to be launched in October/November, and will be a small chargabule bolt-on to the call plan. Our monitoring systems will checkin in to the router/SIM every 30 minutes to make sure the router/SIM responds to us, thus telling us the service is online. If we do not have a response to four attempts (2 hours ) an Alert will be raised against your account. We will then send an email to the point of contact or end user to let them know we cannot see the router online, or it has not checked in for over 4 hours. Most router outages are down to a third party removing the power, or using a UPS that does not have a Cold Start function.
Two monitoring plans will be available.
Standard - Monitoring will be done 24/7. However emails are only sent during office hours. Monday to Friday, excluding Saturday, Sunday, Public and Bank Holidays
Premium - Monitoring will be done 24/7. However emails are only sent during the hours of 9AM to 7PM. This includes Monday to Sunday, excluding Public and Bank Holidays. Any alerts outside these hours will be sent the following day.
Please contact customer services for the launch date and cost.
How our 1PHONE Multi Network Lift Emergency Telephone lineOur Lift Line 1Phone telephone line only service setup is a quick Plug & Play. So there's nothing more to do than connecting the router to a power socket, and connecting your fly lead from the lift autodialler to the the router using a specel lead (Master Phone Adaptor with Ring Capacitor to connect a BT BT431a or BT BT631a plug to a RJ11 socket) this has a ring capaster inline. so nothing to worry about. The service uses a special SIM Card that works across all four main mobile networks, Vodafone, O2, EE and Three that is inside the 1Phone router, it then uses the SIM data to make and receive calls. (There is NO Internet service). So you should have coverage almost anywhere you place the 1Phone telephone router, however we recomend placing as high up as you can, and not on the Lift Car itself. This means should the main mobile network go down, the router will then move to the next available mobile network, so you're fully covered. Before the 1Phone router and SIM card leaves us it's programmed with all your telephone line information, and the router is locked to the SIM, so it's ready to go once you receive the router. To safeguard all our customers, call barring for International, Premium rate numbers, Personal number, and UK Special Services number starting 084 and 087 will be applied automatically to the telephone line. Barring calls to mobile phones is an opt-in service. We can even set the service to ONLY dial the lift call center's telephone number. The lifting of some of the call barring may require a deposit. The Barring of Premium numbers cannot be removed.
One off Lift 1PHONE Activation costNO expencive Lift GSM autodialler needed
NO Openreach Infrastructure needed
Activation Discounts Available for multiple units* Already with us?
Save over £48Existing Lift customers - includes Router One off activation cost £89.98
No infrastructure needed Migration from
another providerIncludes moving your number
Includes Router and Postage
One off activation cost £138*
No installation visit needed New number
Save over £30Includes a nice new number
Includes Router and Postage
One off activation cost £99.98*
No installation visit needed
UPS device designed to protect routers from power failures and voltage fluctuations. PowerWalker UPS VI-65 - UPS with 2 UK outletsRouter uninterruptible power supply for lift line routersPowerWalker UPS VI-2200-STL-UK UPS is a compact line interactive device which offers up to 4 hours** battery back up for the router. With 2 x 12V / 9 Ah batteries this maintenance free UPS device is designed to ensure an uninterrupted service to for up to 4 x 3 pin UK outlets. Featuring a built-in digital display, the PowerWalker UPS VI-2200-STL-UK UPS enables users to easily access information about the amount of power available. £167.06 ex VAT with FREE shipping. Remember, the provision of a battery backup falls to the lift owner to provide this. PowerWalker UPS VI-2200-STL-UK
- Cold (DC) Start Function
- Connection of Four outlets
- Offers up to 4 hours backup**
- Maintenance free
- Compact & lightweight
What if I think I have a fault There is very littel to go wrong, and routers are extremely reliable. It's extremely unlikely all four mobile networks would go down at the same time, and SIM cards don't just go wrong by themselves. If you suspect you have a problem the first thing would be to reboot the router, and check the battery backup is switched on before contacting our support desk. This is NOT an Openreach service, thus no engineer can be sent, and even if they could, there is nothing to check other than if the router is online. Almost 99% of problems are related to the power being removed from the router by a third party, or the connection between the router and the lift unit has been disconnected by mistake, we also have had the lift unit going faulty as well. Please just make sure you have read our "The division of duty for Digital lift lines" information. Do I need to contact the current line provider? No, you won't need to contact the current provider if you are looking to keep your current lift telephone number - we'll do that for you. However, please make sure you are outside of any contract. Bearing in mind BT Retail normally places a lift line into a 24-month contract. How long will it take to switch over my lift line telephone number? Switching your current telephone service usually takes about 10/14 days, depending on the service you have selected. However, we would normally send the 1PHONE router out well before this time. Once the telephone number has moved over the service will become live automatically, and we will inform you this has completed. How long will it take to send the router to site? The 1PHONE router is normally sent within 48/72 working hours of us receiving your order and the direct debit being set up. If you have opted for a new number the service will be live within a few hours of you telling us you have received the router. This will be longer for number transfer. If you have requested the router be delivered to a residential address, we will need to run further ID checks before the router is sent. And further information may be asked for before this can be completed. The router will need to be installed by your lift maintenance provider, as they will need to connect and test the services before signing off. How long will it take to hand over a site to a new owner? The service contract is non-transferable and non-assignable Agreement. If you notify us to terminate your agreement and /or that you have handed over the management of the site/address and are no longer responsible for the line rental payments the service/s will be disconnected with immediate effect. Should the new owners wish to take over the service they must contact us at least 14 days before you give note to terminate the contract with us. Giving us time to complete the necessary checks before for we agree to provide a service. What payment methods do you except? We only accept Direct Debit for monthly service payments, or line rental can be paid yearly in advance, however this is non-refundable. So something to consider if you are looking to hand the site over within this period. Our Direct Debits are collected on or around the 15th of the month, and are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly via our website or by email. No more filling out paper mandates and posting them back. Services and paying via Direct Debit are subject to status and or a soft credit check if a business or a hard credit check if payment is being made by an individual private person. I cant set up a Direct Debit, how can I pay? If you are unable to set up a direct debit for the service you can Pay 12 months advance, however this is a non-refundable payment. So something to consider if you are looking to hand the site over within this period. We bill one clear calendar month in advance. So your fist yearly invoice will be for 13 months. The service contract is a non-transferable and non-assignable Agreement. If you notify us that you have handed over the management of the site/address and are no longer responsible for the line rental/call payments the service/s the new owner will need to apply for a new service contract as this is regarded as a termination of the original contract and service. We require a monthly Invoice to be uploaded through our suppler portal. Can you do this? Unfortunately, not. We have thousands of customers, and the resources needed for us to upload invoices through/into third party invoicing management portals is impractical and time consuming. If this is a requirement, then we are not the right company for you. Understanding Multi-Network SIM switching A Multi-Network SIM will switch networks should the default network be unavailable. This means it will only switch should there be a loss of service or poor signal strength, and NOT a network fault, as the network itself would still be online and available for connection for the SIM. Multi-Network SIM cards cannot detect in network faults or problems. Package content
X1 TPLink router
X1 Power adaptor
X1 RJ11 telephone adaptor
X1 Ethernet cable (not used)
X1 Quick install guide (not used)
Please remember to keep the box and these extra bits as all this will need to be sent back to us if you cancel the service with us.
Important information - Here's the Legal BitsGeneral Terms and Conditions All service are provided on a 30-day rolling contract, with no disconnection or termination cost. Please click the link below for our full terms and conditions. General Terms and Conditions Addendum Terms and Conditions VoIP Please click the link below for our terms and conditions for VoIP lines. Addendum Terms and Conditions VoIP Addendum - Download our full GDPR policy information Addendum - Download our full GDPR policy information here Consumer Price Index (CPI) Rate Increase If you sign up to a new contract or renew your contract for a telephone service (including call charges, features, add-ons, broadband, mobile and VoIP plans) the monthly price will increase each year from April 2024. That increase is based on the Consumer Price Index (CPI) Rate of inflation which is published in January each year plus 3.9% Billing monthly charges for services You will be charged rental from the day Simple Telecommunications Ltd supply the service. All chargeable services are paid in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months.) This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit check. To safeguard against "Bill Shock" All accounts also have a credit limit for chargeable calls. Once this limit has been reached your service may be restriucted until the following billing period. What happens if I cancel my Direct Debit? Your Direct Debit is linked to your service. So a live Direct Debit must be in place at all times. If a Direct Debit is cancelled our system will automatically suspend the services, and a charge of £7.50 made to reinstate the DD. If no new Direct Debit is in place within 14 working days the system will send a termination notice to you of the disconnection of the service/s completely. If you pay yearly, and fail to pay within the payment period, then the same would apply as above. I cant set up a Direct Debit, how can I pay? If you are unable to set up a direct debit for the service you can Pay 12 months advance, however this is a non-refundable payment. So something to consider if you are looking to hand the site over within this period. We bill one clear calendar month in advance. So your fist yearly invoice will be for 13 months. Credit Limit and Credit Checks As with ALL providers, when you apply for any telephone or Broadband service contract with us we will perform a credit check on the business and/or the bill payer if different. This will involve a credit reference agency to confirm your identity/s. They'll also examine financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for businesses with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done, but in reality a lift line is very really used, so this should not be a problem. Please note.
Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe. Onership of the 1PHONE router and posting this unit back to us When you leave Simple Telecoms you will be asked to return the router in its box with all the leads and power supply, this is at your cost. If the router is not returned, you will be liable for a charge. You have a total of 30 days to return your router to us, If you prefer, you may request we collect from you, however this will cost £24.99 inc VAT to have DHL collect from your address. If you are posting the equipment back using the Royal Mail we recommend you get proof of postage. Please rember, the router is locked to the SIM, thus cannot be used on or with a different provider. Battery Backup run time** Backup time will vary depending on the power consumption of each connected device. Understanding Multi-Network SIM switching A Multi-Network SIM will switch networks should the default network be unavailable. This means it will only switch should there be a loss of service or poor signal strength, and NOT a network fault, as the network itself would still be online and available for connection for the SIM. Multi-Network SIM cards cannot detect in network faults or problems. |
