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Simple Telecommunications Ltd - Lift Emergency Telephone Lines
Simple Telecommunications Ltd - Lift Emergency Telephone Lines

Lift emergency telephones lines - Low line rental from £15.99 per month

Lift emergency telephones lines - Low line rental from £12.75 per month

Emergency Lift Phone Line Installation - New emergency lift telephone lines installations. Running an emergency lift telephone line for the rare occasions something goes wrong normally comes with high price of phone line installations and monthly rental charges, combined with the tendency of providers to tie users into long contracts, this can be a pricey undertaking. Not any longer. We offer lowest cost lift emergency phone line, that start from just £15.99 per month, and with just a 30-day rolling contract, plus we can install across the whole of the UK. All our emergency lift telephone lines are provided, supplied, and supported by our partners Openreach. 

Emergency Lift Phone Line Installation - New emergency lift telephone lines installation cost from just £80.

Don’t stick you head in the sand - Convert you copper lift line now
Don’t stick you head in the sand - If you are a management company with large portfolio of sites with lift lines, you WILL need to convert every lift line over to a digital line or swop to a GSM unit, and time is running out. There are an estimated 300,000 lift lines that still need to be converted, and we have already reached the point where the amount of time left in relation to orders/transfers is not sufficient to move all remaining copper lift lines services before 2025, meaning you could lose your lift line service. And from September 2023 (less than 400 days’ time, Openreach goes in to a full “Stop Sell”, meaning you cannot move an existing copper lift line to a new provider, install a new copper line or restart a stopped copper line. Effectually locking you into your current provider unless you moved to a new digital line.

Three Lift Emergancy call plans to pick from

All our emergency lift lines are on a 30-day rolling contract, with 30 day's notice. No termination fees.Emergency Lift Line Plans 2 and 3 come with included calls. We only recommended these plans for sites with high lift failures or door entry systems.

Emergency Lift Line Plan 1

£15.99 /month
Fault repair level 2 included
Calls to UK landlines 1.3ppm
Calls to UK mobiles 5ppm
Copper based line

Emergency Lift Line Plan 2

£17.99 /month
Fault repair level 2 included
Calls to UK landlines included*
Calls to UK mobiles 5ppm
Copper based line

Emergency Lift Line Plan 3

£19.99 /month
Fault repair level 2 included
Calls to UK landlines included*
Calls to UK mobiles included**
Copper based line

Lift Emergency Call plan information - Copper Lines

Emergency Lift Line Plan 1
Emergency Lift Line Plan 1 is our basic pay as you go tariff.
Calls to UK standard landlines starting 01, 02 and 03 always cost 1.3p per minutes at all times, NO call connection cost.
Calls to UK standard mobiles cost 5p at all times, NO call connection cost.
UK standard mobile calls are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. 
Lines are for exclusive use as emergency lines within lifts, and not for basic business usage.
Emergency Lift Line Plan 2
*After 60 continuous minutes to a UK landline numbers starting 01,02, and 03. The standard rate of 1.3ppm for the remainder of the call over the 60 minutes will apply. Customers should hang-up before 60 minutes and re-dial to avoid additional charges.
Calls to UK standard mobiles cost 5p at all times, NO call connection cost.
UK standard mobile calls are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Included UK calls  are subject to a Fair Usage (FUP). Lines are for exclusive use as emergency lines within lifts, and not for basic business usage.
Emergency Lift Line Plan 3
*After 60 continuous UK landline minutes¹ calls to UK landlines will be charged at: 1.3 pence per minute. **After 15 continuous mobile minutes will be charged at 5 pence per minute. UK landlines are Local or National UK Geographic Numbers with area codes beginning with 01, 02, 030, 033 or 0345. Included mobile calls are to the main UK standard networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Included UK calls  are subject to a Fair Usage (FUP). Lines are for exclusive use as emergency lines within lifts, and not for basic business usage.
Line Transfer information and site hand overs
The service contract is non-transferable and non-assignable Agreement. If you notify us to terminate your agreement and /or that you have handed over the management of the site/address and are no longer responsible for the line rental payments the service/s will be disconnected with immediate effect. Should the new owners wish to take over the service they must contact us at least 14 days before you give note to terminate the contract with us. Giving us time to complete the necessary checks before for we agree to provide a service.
New Digital Lift line Questions (Work in progress)
First things first, everyone will be having to make the move to a VoIP Digital lift telephone solution at some point. This document is to simply give you more information about what’s going to happen, the timeline and covers just some of our lift line customers most asked questions. Click here to dowmload the FAQs document. This is a work in progress and updated regularly.

Openreach lift line fault responce times

Openreach care levels can be changed at any point. However, the care level cannot be chnage with an open fault. 
Care Level 2 - Included in all lift lines
Clear by 23.59 next day, Monday to Saturday, excluding Public and Bank Holidays. For example, report Tuesday, clear Wednesday.
Care Level 3
£7.25 /month - Report 13.00, clear by 23.59 same day. Report after 13.00 clear by 12.59 next day, seven days a week, including Public and Bank Holiday.
Care Level 4
£11.99 /month - Clear within 6 hours, any time of the day, and any time of the year. It is expected that access to the premises 24/7. This care level we would normally recommend for important sites, like Hospitals, Care Homes, banks, MOD and Government buildings, as someone will be expected to be on site 24/7 to give the engineer access. The 6 hour fix time is all dependent on what the fault is, and if this can be fixed without the need for a multi skilled engineer or MBORC (Matters beyond Openreach's control) This will include things like underground faults, A55 traffic management, storm damage, flooding, damage to the line box in the street, cable damage. Openreach will expect the address to be open and manned 27/7, as they will turn up unannounced. An ​"​Abortive Visit Charge​"​ will be raised automatically if someone is not on site with keys and access to the comms room or location where the lift line telephone socket is located, at all times. 
Changing Care Levels
Openreach care levels can be changed at any point. However, the care level cannot be changed with an open fault. A change of care level takes 5/10 working days for the new care level to become active. Please contact us on 0330 122 0000 to make a change to your current care level.

New Line connection costs and transfers

NEW LINE INSTALLATION

New BT Openreach Copper based telephone line - £80.00 plus VAT. We are connected directly into the Openreach national address database, and if there are no existing or stopped lift lines listed, then this cost would apply.

BT LINE TRANSFER

Transfer your existing BT telephone line over to Simple Telecoms and keep your number - £23.99 plus VAT. Switching to us is easy and will do all the work for you. You can even request to switch over on a specific working day of the month.

RESTART A LINE

Restarting BT or TalkTalk stopped telephone line - £45.00 plus VAT. A stopped line is not able to make or receive calls but is still connected to the infrastructure. There may also be a dial tone when receiver is lifted.

TALKTALK LINE TRANSFERS

Transfer your TalkTalk based telephone line back to the Openreach network £48.50 plus VAT - Transfer requires an engineer to attend the local exchange to move the line back to Openreach. Please contact us for a Virgin line transfer.

Focused install times, recommended

Subject to availability and area

Focused new line install times

New installation Flexible Appointment Times are an additional charge to the installation cost. Focused appointments are ideal for making sure the site contact is not on site longer then needed waiting for the BT engineer. Times excludes Public and Bank Holidays. This is subject to availability and area.
Standerd Monday / Friday
8am - 12am
13am - 6pm
Focused AM - £19.50
10am - 12am
Monday to Friday
Focused PM - £19.50
2pm - 4pm
Monday to Friday

Lift line FAQ's

Do I need to contact the current line provider?
No, you won't need to contact the current provider - we'll do that for you. However, please make sure you are outside of any contract. Bering in mind BT Retal normally place a lift line in to a 24-month contract.
How long will it take to switch or install a new line?
Switching your current telephone service, or installing a new line usually takes about 10/14 days, (not including new sites) depending on the service you have selected. However, if there is a stopped line showing at the address, we can have this back into service within 3 working days. We'll normally let you know what day your service will be live within 48 hours of accepting your order. New line installations can be requested on an AM or PM time slot. Focused 2-hour time slots can also be booked, however there is an extra cost of £19.50 including VAT to do this.
New Digital Lift line Questions (Work in progress)
First things first, everyone will be having to make the move to a VoIP Digital lift telephone solution at some point. This document is to simply give you more information about what’s going to happen, the timeline and covers just some of our lift line customers most asked questions. Click here to dowmload the FAQs document. This is a work in progress and updated regularly.
How long will it take to install a new line in to a new site/build?
Unfortunately, there is no way to give you a timeline on new sites, as there are several factors that will determine this. But the very first thing you need to do is get the address listed with the Royal Mail, and this is clearly listed when yu do a lookup with them. The second thing is the site MUST of been handed over to you from the Openreach "New sites Team" All new installation requested for new lines into a new build will go to site survey, this is to make sure that the new sites team have completed their work correctly before the installation team will book a line installation.  
This journey of installing a new line into a new build is always the same with Openreach, regardless of the provider you use.
How long will it take to hand over a site to a new owner?
The service contract is non-transferable and non-assignable Agreement. If you notify us to terminate your agreement and /or that you have handed over the management of the site/address and are no longer responsible for the line rental payments the service/s will be disconnected with immediate effect. Should the new owners wish to take over the service they must contact us at least 14 days before you give note to terminate the contract with us. Giving us time to complete the necessary checks before for we agree to provide a service. Please click HERE for the Openreach Lift lLne PDF for digital services.
When should I be looking to move to a VoIP based digital line?
We will be letting our copper-based Lift telephone customers know of the changes and the timescales involved in moving their services to the new SoGEA VoIP IP Cloud telephone service. It will be left to the customer, as to when to move their service, should they wish to do so. However, please be advised that we strongly recommend against leaving it too long, as the closer we get to the switch off date, the more customers will be trying to move, and there will be a point where the amount of time left in relation to orders is not sufficient to move remaining services, meaning you will lose your Lift telephone service and your telephone number. So please don't leave this to the last-minute thinking you have plenty of time, as 300,000 million other Lift line customers will be thinking the same thing.
What are the potential issues with moving to Digital Phone Line?
First we need to make clear the division of duty: lift alarm hardware maintenance falls to the lift company, 
while the router and battery backup are the responsibility of the lift owner, and NOT the Equipment supplier.
Potential issues with moving to Digital Phone Lines are: A loss of support for high speed Dual Tone Multi Frequency 
(DTMF) signalling - The router or Analogue Telephone Adapter (ATA) will require a battery backup - If FTTP is fitted the ONT will need a battery backup as well - Routers can lock up, and may need a reboot - Battery backup's will need to be checked and replaced regularly. Please Click HERE for more information.
What payment methods do you except?
We only accept Direct Debit for monthly service payments, or line rental can paid yearly in advance. Our Direct Debits are collected by GoCardless which are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly via our website or by email. No more filling out paper mandates and posting them back. Services and paying via Direct Debit are subject to status and or credit check.
We require a monthly Invoice to be uploaded through our suppler portal. Can you do this?
Unfortunately, not. The resources needed for us to upload invoices through/into third party invocing management portals is impractical and time consuming. 

Low cost SIM cards for lift auto dialers - From Just £8.33 per month

Low cost SIM cards for lift auto diallers - From Just £7.50 per month
Our low-cost SIM card for lift auto-diallers is ideal for any application where there is not a landline available, and a SIM auto dialler is required quickly for a long term or temporarily bases. No long contract agreement, just 30 days’ notice with a one of connection cost of just £36.00 exc VAT Choose from Vodafone, O2 or EE Networks.

- 500 minutes per month or unlimited UK minutes included (Vodafone and O2 only)
- EE SIM - Unlimited UK standard calls per month
- Monthly billing, no need to keep remembering to top up a Pay Go SIM each month
- Blank SIM cards can be sent to hold in stock. Then just call us to switch on
- From just £7.50 per month, on a 30-day rolling contract.

All prices are ex VAT @20%. ** New line installations are allocated 2 hours for the installation. However if this is not sufficient due to the installation being more complex or delayed an hourly rate will apply after the first 2 hours. This Timescale Related Charge will cost £59.25 per hour ex VAT

September 2023 Openreach will issue a full “Stop Sell” to for any new copper-based voice lines

Openreach have already switched off over 595 exchanges where voice copper lines are no longer available


 
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Contact us
0330 122 0000